Refund policy

 


Refunds, Returns, Exchanges

• Contact southernhidesboutique@gmail.com if you have any issues with your order
• SALE, DISCOUNTED, OR FINAL SALE ITEMS MAY NOT BE RETURNED FOR REFUND OR STORE CREDIT. 

- PRE ORDERS MAY NOT BE REFUNDED ONCE THE ORDER HAS BEEN PLACED DUE TO FAILURE TO READ ITEM IS A PRE ORDER OR YOU CHANGE YOUR MIND. Once the pre order is placed, all sales are FINAL. Sizes & styles may not be changed once the order has been placed with my vendor. IF your items do not fit, please contact us using EMAIL ONLY to see if we can get something squared away. 

- Addresses MAY NOT be changed once you place your order. Please verify your shipping address is correct BEFORE you place your order. Refunds will not be sent for incorrect address inputs. We do NOT ship to P.O. BOXES! 

 

🛑𝔸𝕃𝕃 𝕀𝕋𝔼𝕄𝕊 𝔸ℝ𝔼 𝔽𝕀ℕ𝔸𝕃 𝕊𝔸𝕃𝔼 during holiday months (NOVEMBER-JANUARY). NO refunds, returns, exchanges!🛑

Items can be returned within 3 days of the tracking number saying delivered, but it must be in the original condition, with tags attached (if applicable) to proceed with return policy. 

**15% RESTOCKING FEE WILL APPLY** 

Please note you will not receive store credit or a refund once the item(s) arrive back to me if one of the following has occurred: 

• there are signs of wear or use

• the tags are not attached

• the items are not in the exact condition I sent them out in 

• the items smell like smoke or have been washed.

Buyer is responsible for paying return shipping cost. 

Original shipping will not be returned to buyer, only product cost minus 15% restocking fee.

Refunds/store credit will not be issued to buyer until item has been received by store owner. 

 

𝔻𝕒𝕞𝕒𝕘𝕖𝕕 𝕠𝕣 𝕃𝕠𝕤𝕥 𝕀𝕥𝕖𝕞𝕤 (𝘪𝘯 𝘵𝘳𝘢𝘯𝘴𝘪𝘵)

Unfortunately, I cannot control the mail carriers so once your items leave me, I will not offer refunds/exchanges due to mishandling of the items on USPS/UPS part. I will do everything in my power to locate your package like filing a claim and reaching out to the postal services but I cannot do much more than that to find lost packages. Please reach out to your mail service should you have any issues BEFORE reaching out to me. Most of the time these issues can be fixed by contacting them first!

 

🔺Please double check your mailing address to prevent lost packages. I will not provide a refund or exchange for lost packages due to an incorrect address! You are responsible for making sure your address is correct BEFORE placing your order.🔺