Store Policies
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โข Ready to ship items will be shipped within 1-4 business days.
โข Preย order items will ship within 4-6 WEEKSย afterย closing date on the order (unless otherwise stated in description).
โข Pre order items are not to be ordered with ready to ship items. If you place an order with pre order items AND ready to ship items, the ready to ship items will not ship separately!! Everything will ship together once the pre order arrives!! If you would like the ready to ship items sooner, please place two separate orders!!
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โ๐๐๐ฆ๐๐๐ค, โ๐๐ฅ๐ฆ๐ฃ๐๐ค, ๐ผ๐ฉ๐๐๐๐๐๐๐ค
โข Contact southernhidesboutique@gmail.com if you have any issues with your order
โข SALE, DISCOUNTED, OR FINAL SALE ITEMS MAY NOT BE RETURNED FOR REFUND OR STORE CREDIT.ย
- PRE ORDERS MAY NOT BE REFUNDEDย ONCE THE ORDER HAS BEEN PLACED DUE TO FAILURE TO READ ITEM IS A PRE ORDER OR YOU CHANGE YOUR MIND. Once the pre order is placed, all sales are FINAL. Sizes & styles may not be changed once the order has been placed with my vendor. IF your items do not fit, please contact us using EMAIL ONLY to see if we can get something squared away.ย
- Please verify your shipping address is correct BEFORE you place your order. Refunds will not be sent for incorrect address inputs. *Please note that if your package is returned to us due to an incorrect address, you will be sent a second invoice to reship the item and to pay the undeliverable mail fee. You have 30 days to claim your package and pay the shipping invoice. After those 30 days, we reserve the right to resell your items without refunding you.ย
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๐๐ธ๐๐ ๐๐๐ผ๐๐ ๐ธโ๐ผ ๐ฝ๐โ๐ธ๐ ๐๐ธ๐๐ผย during holiday months (NOVEMBER-JANUARY). NO refunds, returns, exchanges!๐
**15% RESTOCKING FEE WILL APPLY**ย
Please note you will not receive store credit or a refund once the item(s) arrive back to me if one of the following has occurred:ย
โข there are signs of wear or use
โข the tags are not attached
โข the items are not in the exact condition I sent them out inย
โข the items smell like smoke or have been washed.
Buyerย is responsible for paying return shipping cost.ย
Original shipping will not be returned to buyer, only product cost minus 15% restocking fee.
Refunds/store credit will not be issued to buyer until item has been received by store owner.ย
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๐ป๐๐๐๐๐๐ ๐ ๐ฃ ๐๐ ๐ค๐ฅ ๐๐ฅ๐๐๐ค (๐ช๐ฏ ๐ต๐ณ๐ข๐ฏ๐ด๐ช๐ต)
Unfortunately, I cannot control the mail carriers so once your items leave me, I will not offer refunds/exchanges due to mishandling of the items on USPS/UPS part. I will do everything in my power to locate your package like filing a claim and reaching out to the postal services, but I cannot do much more than that to find lost packages. Please reach out to your mail service should you have any issues BEFORE reaching out to me. Most of the time these issues can be fixed by contacting them first!
๐บPlease double check your shipping address BEFORE completing your order to prevent lost packages. I will not provide a refund or exchange for lost packages due to an incorrect address! *Please note that if your package is returned to us due to an incorrect address, you will be sent a second invoice to reship the item and to pay the undeliverable mail fee. You have 30 days to claim your package and pay the shipping invoice. After those 30 days, we reserve the right to resell your item(s) without refunding you.ย ๐บ